COVID Centres in Odisha Now Equipped with Help Desks

The Odisha government has set up help desks in all COVID care centres for the benefit of the family and well-wishers of those currently under supervision. The facility of enquiry about health via telephonic calls have also been provided so that patients can seek consultation without having to rush to the centre themselves. The phone numbers of such facilities have been put up on the state COVID dashboard, which is managed by the Electronics and Information Technology Department.

“Friends or family members of the patients concerned can call on these numbers for their health updates. A proper system has been put in place for round-the-clock functioning of these help desks,” a senior government official handling the dashboard said. The development came into being after first being proposed by State Chief Secretary Suresh Mohapatra, who asked the District Collectors to put in place such a mechanism that ensured that family members of those afflicted with the coronavirus did not have to physically visit the centres.

The State’s COVID dashboard, first set up a few months into the lockdown last year, has gained significant commendation from people across the state as well as industry experts. The dashboard makes use of publicly available data from the State Health Department records and the MoHFW to provide visitors with an all-inclusive update on Odisha’s COVID scenario. The creation of help desks is one step further towards maximum utlisation of available technology.

The district collectors were also asked to ensure that the COVID care helpline numbers remained active and operational 24×7. As per directives, the district administrations have formed schedules and launched dedicated helpline numbers for citizens to get in touch with the administration with any COVID related query or issue.

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